The Life-Long Customer

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The Life-Long Customer

Building a $9 Billion Precious Metals Business with Andy Schectman, Miles Franklin Ltd. Precious Metals

January 31, 2024 • Revenue Rhino • Season 2 • Episode 146

In this episode of the LifeLong Customer podcast, host Brad Hammond sits down with Andy Schectman, President and CEO at Miles Franklin Ltd. Precious Metals.

Andy shares his remarkable journey of taking a small precious metals company from a one-room office to crossing $9 billion in sales without a single customer complaint over 34 years. He delves into the importance of relationships, integrity, and over-delivering in business, emphasizing the value of personal communication in the digital age.

Learn how Andy and his company have leveraged influencer partnerships and online platforms like YouTube to reach a broader audience while maintaining the highest standards of service. Discover the key principles that have contributed to the enduring success of Miles Franklin Ltd. Precious Metals.