“We're talking about this being the NOW CX movement, where companies are needing to reformulate the way that they are building their support and presale interaction function.
Because those overlapping circles and a lot of companies are getting closer and closer together, especially an e-commerce retailer, that's all they do. So we're launching a category and some of the big things that we're doing, we had a really successful event called momentous 2021. And we're writing a book. We're writing a book on this whole movement that is the NOW CX movement.”
- Daniel Rodriguez, CMO of Simplr
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