The Life-Long Customer

Human-Powered Service Delivered Through Smart Technology, Marketing Insights With Rebecca Grimes, Chief Revenue Officer, Ruby

July 27, 2021 Revenue Rhino Season 1 Episode 69
The Life-Long Customer
Human-Powered Service Delivered Through Smart Technology, Marketing Insights With Rebecca Grimes, Chief Revenue Officer, Ruby
Show Notes

“It's really about this experience, that we are making sure that their customers have, and that consistency of experience is really critical when there are so many different options to choose from. When you were talking about loyalty and how you build lifelong loyalty, we really, as an extension of those small business customers see loyalty as our role to help foster that ongoing, not only initial interaction, but ongoing interaction that you have with your customers, and making sure that everybody is treated exceptionally throughout that process.”

-Rebecca Grimes, Chief Revenue Officer, Ruby